Microsoft released a recent cumulative update last September and October in 2021. The security update KB5005565 was installed automatically on Windows 10 machines. Once installed, the shared printer attached to it won’t be able to be accessed by other users.
If the printer was installed previously, users would fail to print and receive an error message.
If you are trying to add printer, you will receive an error Operation failed with error 0x0000011b.
How to fix operation failed with error 0x0000011b
To solve this issue, you have to remove the Security Update for Microsoft Windows (KB5005565) from the print server.
Head on to Control Panel, search updates and click on View Installed Updates.
Check the recently installed updates from the list. Find Security Update for Microsoft Windows (KB5005565) then click uninstall.
Wait until the process is completed, restart your print server and make a test print from the client computer. You shouldn’t get a failed to print message by now.
Please be aware that this is not limited to KB5005565 cumulative update only. See if there are other recently installed security updates like KB5006714 and KB5006670. You should remove them as well, especially on the client side.
Related: How to fix error 0x00000709 Windows couldn’t connect to the printer
Remove Windows update using Command Prompt
To uninstall the KB5005565 update, search Command Prompt from search box then choose to run as administrator.
type the following keys below then press enter key.
wusa /uninstall /kb:5005565
Press Yes to confirm uninstallation of the package. Make sure you have closed all documents before restarting.
How to prevent KB5005565 update from installing
In order to stop Windows Update KB5005565 from installing in your system, you need to hide it. Run the Windows Update show hide troubleshooting package, select KB5005565 then hide the update from installation.
